The Problem It Solves
Technical controls — firewalls, email filters, endpoint protection — cannot stop an employee who clicks a phishing link, enters credentials on a fake login page, or responds to a spoofed email.
Human error is involved in the vast majority of successful cyber attacks. Cybersecurity awareness training addresses the root cause — not just the symptoms.
Why It's Required in Australia
The Australian Cyber Security Centre's Essential Eight framework includes user education and awareness training as a core mitigation strategy.
Organisations seeking Essential Eight compliance need to demonstrate measurable, ongoing security awareness activity — not just a once-a-year policy acknowledgement.